Commonly Asked Questions
What is an instructor-led course? Just like a traditional course, your online course has an instructor. He or she develops the curriculum, conducts the class, gives the assignments, answers questions, leads discussions, and assigns grades.
What is an instructor-facilitated course? Learn at your own pace with the guidance of a course guide. Course videos and textbooks are delivered directly to you. Online discussions allow you to share ideas with other enrolled students. Evaluator feedback on your assignments is provided.
What is a self-paced course? Often referred to as independent study, self-paced courses allow you to work on your own in a non-classroom setting. There are no instructors and most courses do not have a start and end date.
When does my class meet? Technically, there are no class times. Online courses are conducted "asynchronously," which means individuals "take turns" sending messages back and forth between students and instructors or, in the case of self-paced courses, following their own schedule to complete assignments.
Will millions of other people be taking my class at the same time as me? No, enrollment in each online class is limited. Most classes are rarely larger than 20 students.
What kind of computer or other hardware do I need? Any PC or Macintosh computer will be fine. You'll also need a modem and a connection to the Internet. Check out the specific hardware requirements here.
Will I need to buy and learn to use complicated software? We provide all the software you'll need free of charge. It's designed especially for online learning and allows anyone with even basic computer skills to be up and running in no time. In addition, you'll receive a free online orientation in advance, to assure that you're completely up to speed when your class begins.
How much time do I get to complete a course? Most courses have a start date and an end date. In between, the schedule of coursework, assignments and due dates are determined by each instructor or in the case of self-paced courses, by you!
Who will help me if I run into a technical problem? Every course has its own Course Manager who is your primary contact for questions or problems that involve the mechanics of taking your class. Our extensive online resources will quickly resolve most situations that come up, but if you need additional help, your Course Manager is always close at hand. In addition there is live, 24-hour free technical support available by phone seven days a week.
What if I start a class and decide it's just not for me? Refund requests will be accepted through the fourth business day after the course begins. If you're not completely satisfied before the refund deadline, just let us know and we will cancel your enrollment. You will be refunded any fees paid, less a $30 administrative charge.
Is my online course part of a larger classroom course? No, every online course operates independently. They are designed and conducted especially to take advantage of the online format.
Will I get a grade? As with all courses, that varies by course.
Can I get a degree online? Undergraduate and graduate degrees are not offered by our providers. You can, however, earn college credits through some of our online courses, and those credits can be transferred and applied toward a degree at another institution (at that institution's discretion). We also offer certificated programs and courses to earn professional development credits.
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